The benefits of trust in professional services firms
February 23rd, 2009 | by admin |Not sure if it causation or correlation, but according to a research report by Service Performance Insight, The Professional Services Maturity Model:
organizations with a high confidence in their leaders delivered over twice as much margin (23.4% compared to 10.4%), higher revenue growth, lower attrition and almost double the number of projects delivered on time.
| Attribute | High Confidence |
Low Confidence |
| Revenue Growth | 15.9% | 11.3% |
| Contribution Margin | 23.4% | 10.4% |
| Attrition | 5.5% | 20.0% |
| Projects on-time delivery | 75.5% | ;44.2% |
Source: email from spiresearch.com.
“The 2009 Professional Services Maturity Model - A Comprehensive Framework to Assess Organizational Efficiency and Effectiveness across the Five Service Performance Pillars” is a 168 page benchmark report developed by Jeanne Urich and R. David Hofferberth, P.E.
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Tags: professional services, trust
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